Microsoft Dynamics CRM Upgraded Release is bursting with a plethora of advanced features. From advanced activity timelines to interactive layouts, the new version of Dynamics CRM is definitely more engaging to use. A new and improved customer service hub is one of the other notable additions to the upgraded Dynamics CRM version. The new version of CRM is packed with new ways to access data through the hub.
There are plenty of hubs available for use but the number and type depends on the subscription you choose. The interactive service hub is now the customer service hub and some other hubs like sales hub, field service hub etc., are also added to the new CRM. The hub can be accessed through the home screen, through the Dynamics CRM menu, and also through the mobile version.
The newest version of Dynamics CRM is based on UUI (Unified User Interface). UUI provides a very interactive and attractive interface and layout. Also, each area in this interface has a specific layout. And the same goes for the customer service hub. The hub is clearly focused on customer service functions only. It makes it easy for the customer service team to focus only on their topic without bothering with unwanted fields. Also, the customer service dashboard is very clear and easy to use. A new addition is definitely a value addition for any company. Therefore, it is also important to use the new features to their full potential to make the upgraded release of Microsoft Dynamics CRM packed with numerous state-of-the-art features.
The Need To Provide A Seamless Customer Experience To The Customer!
Different companies have different strategies to engage customers, while some choose to engage them through impactful social media campaigns, some limit engagement to reputable customer service systems. However, smart customer engagement allows businesses to strengthen the bond they share with the customer and allows them to get closer to the customer. The first step in engaging the customer and providing an amazing customer experience is through customer support. Therefore, it is important to provide customers with top-notch, and top-quality quality customer support.
Maintain strong bonds with customers by making efficient use of the new customer service hub
Don’t let your customer wait
No one likes to wait, and especially customers never like to wait for responses from customer support teams. Dynamics CRM's easy-to-use and highly interactive new interactive interface allows you to act on customer queries instantly. No matter how agitated a customer is, quick responses and the effort you put in to help them always work wonders. Also, by solving one customer's problems quickly, you will have enough time to spend with more customers.
Study Your Cases To Provide A Seamless Customer Experience
New Dynamics CRM enables you to make a case for each customer interaction. The case created will contain all details from the time of customer contact to the query initiated and resolution details (if provided). A record of customer interaction history helps agents study cases, and provide actionable solutions immediately. Maintaining a case record will also benefit you in the long run because, if the customer contacts you again for the same or a different problem, it will be easier for you to get the necessary details.
The customer will not have to go through the hassle of explaining everything again. Created cases can be merged, assigned to a different person, or even converted to a knowledge base article.
Also, this feature often helps in maintaining SLAs. SLAs have a profound impact on the customer service experience offered to clients. Companies that take a long time to respond to questions or resolve customer issues receive negative feedback from customers. Therefore, it is advisable to maintain a suitable SLA rate.
Focus on per case basis
All information is consolidated on one platform in the intuitive user interface of the new Customer Service Hub. Therefore, it saves the customer service agent time and effort to regularly swap through multiple pages and menus. Thus, this feature enables you to prioritize your work. Therefore, you can streamline your workflow, and allocate enough time for each case. You may also choose to go the extra mile for any customer as you have more flexibility and time.
Microsoft Dynamics CRM improved customer service hub is sure to transform the customer service landscape. With added features, it's now easier for companies to provide customers with a seamless customer experience!
Recent Blogs
Categories
